Le 5 mars 2010 17:36, Jerrad Pierce <jpie...@cambridgeenergyalliance.org> a écrit :
> each custom field rights by Roles. The Roles Rights on CF can only be > > granted in Global way? So am i missing something ? > The fact that CFs themselves may be selectively applied to queues? Yes but in in a queue ? For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ? > > Second > > Can i set a filter on the right Showticket? > > For instance, i would grant some user too see only tickets created by > > someone who has XXXX in his mail where XXXX is match by a Regex ? > No. Seems far outside the realm of general utility and a PITA. > What you could do is create a scrip that checks your conditions > and adds the individual in question as (squelched) requestor/cc > OnCreate. Ok thank > Alternatively, setup you groups and queues to match this mapping > as best as possible. -- Cambridge Energy Alliance: Save money. Save the planet.
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