Jeff Blaine wrote: > I'm looking to fill in custom fields with data retrieved > from an LDAP server. > > That is, someone with permission to modify an existing > ticket will enter some data into a custom field, then > save the modification. At save time, the code will > use that custom field to populate another custom field > with LDAP query results. > > Would this best be done as a plugin? A Scrip? Other?
You will need a scrip to do it. I'm not aware of any plugin currently available that could do it for you. The basics of the scrip shouldn't be too hard, but you're going to need to set up an LDAP connection, do a valid search, parse the results save the results etc. There is LDAP code for RT in the ExternalAuth plugin that may be useful for copying and pasting, but I don't envy you your task. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
