On Wed, Mar 24, 2010 at 02:39:50PM +0530, Praveen C wrote: > > > Have you followed the documentation in docs/templates.pod ? > > I refered docs/templates.pod. That helped me to send html mails using > templates. When I am > sending from RT web interface for replying any ticket, mails not parsing > to html and sending > as content-type: text/plain
All mail sends using templates. It sounds like your correspondence templates are not html -kevin
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