One thing you may have to watch out for, that initially got me and went unnoticed for quite a while. At the bottom of the template you usually have something like this:
{$Transaction->Content()}
You will want to change to be:
{$Transaction->Content(Type => 'text/html')}
RT internally handles the conversions back and forth between text &
html.
I noticed that the html -> text conversion can be a little buggy
sometimes, doing unusual things with line wrapping and spacing depending
on what is on the end of a line (tags or whitespace). My guess is that
HTML::FormatText is a little buggy when writing out plain text from the
parsed html tree, but I haven't bothered digging into it.
~Jason
On Mon, Mar 29, 2010 at 10:27:45AM +0530, Praveen C wrote:
> > All mail sends using templates.
> > It sounds like your correspondence templates are not html
>
> Thanks for your reply. Can you help me to enable this ??
>
Apply the documentation in docs/templates.pod to your Correspondence
templates
-kevin
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