Hope it works, Carlos
Nick Kartsioukas wrote:
When looking at the Basics display for a ticket, under Links one can click "create" next to each of the link types to create a new ticket that inherits the attributes of the currently-viewed ticket. However, most of these attributes can be changed such as owner, status, etc. The one that cannot be changed is what queue the new ticket will be created in...this appears to be fixed to whatever queue the current ticket is in. Has anyone succeeded in modifying RT so the new ticket can be created in a different queue? I suspect there would be problems with custom fields varying between queues, but thought I'd ask anyway... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
-- _______ _______________________________________________________________ | __ __ | Carlos García Montoro Ingeniero Informático |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV |\_] [_/| Servicios Informáticos | [_] | Edificio Institutos de Investigación [email protected] |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706 |_______| España / Spain Fax: +34 963543488
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
