Carlos, The StrictACl setting must be zero for that to work.
*Set($StrictLinkACL, 0); # ‘0’ allows links to other Queues* Kenn LBNL ** On Mon, Apr 26, 2010 at 11:23 PM, Carlos Garcia Montoro <[email protected]>wrote: > Have you tried to first create hte dependant ticket on the queue that you > want and then link both tickets? You can do it by clicking on "Links" > instead of on "Create". Editing Links allows you to create a link to an > existing ticket (without creating a new ticket). Hence, you can choose an > arbitrary ticket of any queue. I think this is the way you should proceed. > > Hope it works, > Carlos > > > Nick Kartsioukas wrote: > >> When looking at the Basics display for a ticket, under Links one can >> click "create" next to each of the link types to create a new ticket >> that inherits the attributes of the currently-viewed ticket. However, >> most of these attributes can be changed such as owner, status, etc. The >> one that cannot be changed is what queue the new ticket will be created >> in...this appears to be fixed to whatever queue the current ticket is >> in. Has anyone succeeded in modifying RT so the new ticket can be >> created in a different queue? >> I suspect there would be problems with custom fields varying between >> queues, but thought I'd ask anyway... >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > -- > _______ _______________________________________________________________ > | __ __ | Carlos García Montoro Ingeniero Informático > |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV > |\_] [_/| Servicios Informáticos > | [_] | Edificio Institutos de Investigación [email protected] > |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706 > |_______| España / Spain Fax: +34 963543488 > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
