Hi, check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata
<http://github.com/bestpractical/rt-extension-cloneticket-withdata>this add on gives you much more options! Torsten 2010/4/26 Nick Kartsioukas <[email protected]<change%[email protected]> > > When looking at the Basics display for a ticket, under Links one can > click "create" next to each of the link types to create a new ticket > that inherits the attributes of the currently-viewed ticket. However, > most of these attributes can be changed such as owner, status, etc. The > one that cannot be changed is what queue the new ticket will be created > in...this appears to be fixed to whatever queue the current ticket is > in. Has anyone succeeded in modifying RT so the new ticket can be > created in a different queue? > I suspect there would be problems with custom fields varying between > queues, but thought I'd ask anyway... > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
