How can I filter from the history information I don't want to see? For example.. snippet from a recent ticket:
Mon May 10 10:26:17 2010 The RT System itself - Status changed from 'new' to 'open' <http://rt.imctv.com/Ticket/Display.html?id=43#txn-708> Mon May 10 10:26:17 2010 Allen Stevens - Given to Allen Stevens <http://rt.imctv.com/Ticket/Display.html?id=43#txn-720> Mon May 10 10:33:04 2010 Allen Stevens - Queue changed from Corporate Support to Central Office <http://rt.imctv.com/Ticket/Display.html?id=43#txn-721> Mon May 10 10:33:05 2010 The RT System itself - Outgoing email recorded Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody They only want to see like... correspondence/comments. So where would I want to go to start filtering out all the "other" stuff from history when they look at the ticket?
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