Hi Chris;
The value of the information you want to hide is only appreciated when
you need it.
But its possible to remove them from the ticket history by editing:
Ticket/Elements/ShowHistory
In the <%INIT> section change:
} else {
$Transactions = $Ticket->Transactions;
}
to
} else {
$Transactions = $Ticket->Transactions;
$Transactions->Limit(FIELD => 'Type', VALUE => 'Correspond');
$Transactions->Limit(FIELD => 'Type', VALUE => 'Comment);
$Transactions->Limit(FIELD => 'Type', VALUE => 'Create');
}
Regards;
Roy
Chris Hall wrote:
How can I filter from the history information I don't want to see?
For example.. snippet from a recent ticket:
Mon May 10 10:26:17 2010 The RT System itself - Status changed from
'new' to 'open'
<http://rt.imctv.com/Ticket/Display.html?id=43#txn-708>Mon May 10 10:26:17 2010
Allen Stevens - Given to Allen Stevens
<http://rt.imctv.com/Ticket/Display.html?id=43#txn-720>Mon May 10 10:33:04 2010
Allen Stevens - Queue changed from Corporate Support to Central Office
<http://rt.imctv.com/Ticket/Display.html?id=43#txn-721>Mon May 10 10:33:05 2010
The RT System itself - Outgoing email recorded
Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody
They only want to see like... correspondence/comments. So where would
I want to go to start filtering out all the "other" stuff from history
when they look at the ticket?
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
