Check ths out: http://wiki.bestpractical.com/view/HideTransactions
Torsten 2010/5/13 Chris Hall <[email protected]> > How can I filter from the history information I don't want to see? For > example.. snippet from a recent ticket: > > Mon May 10 10:26:17 2010 The RT System itself - Status changed from 'new' > to 'open' > <http://rt.imctv.com/Ticket/Display.html?id=43#txn-708> > Mon May 10 10:26:17 2010 Allen Stevens - Given to Allen Stevens > <http://rt.imctv.com/Ticket/Display.html?id=43#txn-720> > Mon May 10 10:33:04 2010 Allen Stevens - Queue changed from Corporate > Support to Central Office > <http://rt.imctv.com/Ticket/Display.html?id=43#txn-721> > Mon May 10 10:33:05 2010 The RT System itself - Outgoing email recorded > Mon May 10 10:33:05 2010 Allen Stevens - Given to Nobody > > They only want to see like... correspondence/comments. So where would I > want to go to start filtering out all the "other" stuff from history when > they look at the ticket? > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
