To List, Upon further testing, I've discovered that the Category of a Custom Field only disappears from the Update Ticket screen when that Category is linked to another CF. When I remove the link, the Category shows up again. Is this normal? What is the reasoning for this?
Kenn LBNL On Thu, Apr 1, 2010 at 12:13 PM, Kenneth Crocker <kfcroc...@lbl.gov> wrote: > To list, > > When we were in 3.6.4, the category for a Custom Field would show in the > "Modify Ticket" screen. This allowed a user to select the *category* from > a drop-down tab and thereby shorten the list of available values to choose > from for that CF. > Now in 3.8.7, that *category* list/drop-down no longer shows. I *did* link > the *category* to another CF and all those values are valid for the * > category*. It just doesn't show up at all when in the "Modify Ticket' > screen. This is not what my users are used to, as we started using the * > category* field in the first place because they didn't want to scroll thru > a bunch of values that didn't apply to their respective groups (the * > category* itself). > Is anyone else getting this? > > Thanks in advance. > > Kenn > LBNL >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
