Kevin, Yes, I see now. I use this Category(value) for 3 different Custom FIelds. If I link them and then apply it, the user only has to select their category once and then it's set for all the CF's that use it. Kool. That saves a few selection entries and therefore time.
Thanks. Kenn LBNL On Mon, Jun 28, 2010 at 1:01 PM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Mon, Jun 28, 2010 at 12:41:35PM -0700, Kenneth Crocker wrote: > > Kinda wierd. If I apply the CF "ITBS-Dev-Group" to the Queue AND I had > modified the CF to have > > that CF as a linked category, the display shows the CF > "ITBS-Dev-Froup" as a separate CF to be > > selected. > > Yes, and when you select a value from ITBS-Dev-Group it will load the > proper > set of values into QA Approver. > > This is the way this UI works in 3.8 > > You do not want the 3.6 behavior, it was broken in an incredible > number of ways. > > -kevin > > > However, if I apply the CF "ITBS-Dev-Group" and do NOT link that CF as > the category > > with any other CF, then the display acts like it did in 3.6.4, which I > think is the correct > > display. IT shows as a drop-down right above each CF that applied to > that Queue. I would think > > that if I checked the link box to link one CF to another as a > category, it would show it each > > time right above the CF that has a category. Instead, it is the other > way around. I have to > > "uncheck" the link box to get it right. > > > > Kenn > > LBNL > > > > On Mon, Jun 28, 2010 at 12:23 PM, Kevin Falcone <[1] > falc...@bestpractical.com> wrote: > > > > On Mon, Jun 28, 2010 at 12:05:19PM -0700, Kenneth Crocker wrote: > > > Sorry it took so long for me to reply on this. I have a Custom > Field named "QA Approver" > > and > > > it has a Category that is linked to another CF named > "ITBS-Dev-Group". A snap shot is > > below: > > > > What happens when you apply ITBS-Dev-Group to the same queue where > > you're trying to use QA Approver? > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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