Dale, It sounds like you want them to be able to open a ticket but not see it. That's not possible. You have to see it to open it, unless you do it via CommandByMail.
Kenn LBNL On Tue, May 25, 2010 at 5:05 PM, Poulter, Dale <[email protected]>wrote: > Good evening, > > > > I have a group of users that have full access to all queues on the system. > However, we have on queue that this group should be able to open a ticket > in but they should not be able to see the tickets in the new tickets. Any > suggestions as to how this can be done? Thanks. > > > > > > > > --Dale > > > > --------------------------------------- > Dale Poulter > Automation Coordinator > > Library Information Technology Services > Vanderbilt University > > 419 21st Avenue South, Room 812 > Nashville, TN 37203-2427 > (615)343-5388 > (615)343-8834 (fax) > (615)207-9705 (cell) > [email protected] > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
