Kevin, My mistake. I thought he said "open" a ticket, not "create" a ticket. My bad.
Kenn LBNL On Wed, May 26, 2010 at 8:51 AM, Kevin Falcone <[email protected]>wrote: > On Wed, May 26, 2010 at 08:41:02AM -0700, Kenneth Crocker wrote: > > It sounds like you want them to be able to open a ticket but not see > it. That's not possible. > > You have to see it to open it, unless you do it via CommandByMail. > > That isn't true. > If a user has SeeQueue and CreateTicket they can easily create a > ticket in a queue using the New Ticket In button, even if they don't have > ShowTicket. > > Dale's real issue is that it sounds like he handed out global rights > to a group and will now need to go back and hand those rights out on a > queue level in order to exclude this queue. > > -kevin > > > On Tue, May 25, 2010 at 5:05 PM, Poulter, Dale <[1] > [email protected]> wrote: > > > > Good evening, > > > > I have a group of users that have full access to all queues on the > system. However, we have > > on queue that this group should be able to open a ticket in but they > should not be able to > > see the tickets in the new tickets. Any suggestions as to how this > can be done? Thanks. > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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