On Wed, May 26, 2010 at 08:41:02AM -0700, Kenneth Crocker wrote: > It sounds like you want them to be able to open a ticket but not see it. > That's not possible. > You have to see it to open it, unless you do it via CommandByMail.
That isn't true. If a user has SeeQueue and CreateTicket they can easily create a ticket in a queue using the New Ticket In button, even if they don't have ShowTicket. Dale's real issue is that it sounds like he handed out global rights to a group and will now need to go back and hand those rights out on a queue level in order to exclude this queue. -kevin > On Tue, May 25, 2010 at 5:05 PM, Poulter, Dale > <[1][email protected]> wrote: > > Good evening, > > I have a group of users that have full access to all queues on the > system. However, we have > on queue that this group should be able to open a ticket in but they > should not be able to > see the tickets in the new tickets. Any suggestions as to how this can > be done? Thanks.
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