Mike, 3.2.1!!!?? Maybe you would consider an upgrade? They are free.
Kenn LBNL On Wed, May 26, 2010 at 10:53 AM, Mike Johnson <[email protected]>wrote: > Hi folks, > > I know my install of 3.2.1 does NOT work as intended for this feature. My > install does exactly what the original poster's example does... the check > box means nothing, even when you click on "save changes" after checking the > box. > > > > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: [email protected] > Technology assistance: email [email protected] > Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat > holidays: > Off campus toll free 1 (800) 461-8777, option 8, or locally either > (705) 662-7120 or (807) 766-7500 > > > >>> Kevin Falcone <[email protected]> 5/26/2010 11:32 AM >>> > > On Tue, May 25, 2010 at 01:15:19PM -0700, Ray Spence wrote: > > Can anyone explain why, or how to fix, that under the > > > > (Check boxes to disable notifications to the listed recipients) > > Notify on Correspondence > > On Correspond Notify Owner, Requestors, Ccs and AdminCcs with template > Correspondence > > > > Reply page, even though I check the "Bcc" box in order to "disable > notifications to the" > > particular member, that member gets Bcc-ed nonetheless. Am I > misunderstanding what > > the checkboxes are for in this template? Is this a bug, or must we > reconfigure our > > RT 3.8.6 differently? > > Did you click Save Changes or did you click Update Ticket > > -kevin > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
