Create a scrip 'On Create' with the following 'Custom action cleanup code':
my $ticket;
my $attachment = $self->TransactionObj->Attachments->First;
return 1 unless $attachment;
my $prio = $attachment->GetHeader('Priority');
return 1 unless $prio;
if ( $prio eq 'Urgent' ) {
$ticket->SetPriority(50);
}
return 1;
-chris
Am 03.08.2010 20:17, schrieb Mark Jenks:
> Is there a way to set a ticket priority to 50 if the user sets the Email
> from outlook to Urgent?
>
>
>
> Inside of the headers of the email exists “Priority: Urgent”.
>
>
>
> Can that be checked and acted on when a ticket gets created?
>
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