Okay! Figured it out. Set Priority should be:
$self->TicketObj->SetPriority( 100 ); Also, I needed a Return 1; in the preparation line. -----Original Message----- From: Mark Jenks Sent: Thursday, August 05, 2010 11:39 AM To: Mark Jenks; Christian Loos Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Email Priority. Anyone have any suggestions why the below is not working? -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Mark Jenks Sent: Wednesday, August 04, 2010 1:00 PM To: Christian Loos Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Email Priority. That is exactly what I have an when I send an email into the queue with the priority on, it doesn't set it. I see it when I show full headers. How do you debug a scrip? -----Original Message----- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Wednesday, August 04, 2010 10:48 AM To: Mark Jenks Cc: rt-users@lists.bestpractical.com Subject: Re: Email Priority. You have to create a new scrip with: Description: On Create Set Priority Condition: On Create Action: User Defined Template: Global template: Blank Stage: TransactionCreate and my code in 'Custom action cleanupcode'. -Chris Am 04.08.2010 17:28, schrieb Mark Jenks: > Okay, I modified the original "On create notify requestors" and put that > code in. Got nothing. > Created a new "On create set priority" and it still didn't do anything. > > -Mark > > -----Original Message----- > From: Christian Loos [mailto:cl...@netcologne.de] > Sent: Wednesday, August 04, 2010 3:54 AM > To: Mark Jenks > Cc: rt-users@lists.bestpractical.com > Subject: Re: Email Priority. > > Create a scrip 'On Create' with the following 'Custom action cleanup > code': > > my $ticket; > my $attachment = $self->TransactionObj->Attachments->First; > return 1 unless $attachment; > my $prio = $attachment->GetHeader('Priority'); > return 1 unless $prio; > > if ( $prio eq 'Urgent' ) { > $ticket->SetPriority(50); > } > return 1; > > -chris > > Am 03.08.2010 20:17, schrieb Mark Jenks: >> Is there a way to set a ticket priority to 50 if the user sets the > Email >> from outlook to Urgent? >> >> >> >> Inside of the headers of the email exists "Priority: Urgent". >> >> >> >> Can that be checked and acted on when a ticket gets created? >> CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com