You have to create a new scrip with: Description: On Create Set Priority Condition: On Create Action: User Defined Template: Global template: Blank Stage: TransactionCreate
and my code in 'Custom action cleanupcode'. -Chris Am 04.08.2010 17:28, schrieb Mark Jenks: > Okay, I modified the original "On create notify requestors" and put that > code in. Got nothing. > Created a new "On create set priority" and it still didn't do anything. > > -Mark > > -----Original Message----- > From: Christian Loos [mailto:[email protected]] > Sent: Wednesday, August 04, 2010 3:54 AM > To: Mark Jenks > Cc: [email protected] > Subject: Re: Email Priority. > > Create a scrip 'On Create' with the following 'Custom action cleanup > code': > > my $ticket; > my $attachment = $self->TransactionObj->Attachments->First; > return 1 unless $attachment; > my $prio = $attachment->GetHeader('Priority'); > return 1 unless $prio; > > if ( $prio eq 'Urgent' ) { > $ticket->SetPriority(50); > } > return 1; > > -chris > > Am 03.08.2010 20:17, schrieb Mark Jenks: >> Is there a way to set a ticket priority to 50 if the user sets the > Email >> from outlook to Urgent? >> >> >> >> Inside of the headers of the email exists "Priority: Urgent". >> >> >> >> Can that be checked and acted on when a ticket gets created? >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
