Sorry for the confusion. I wrote the scrip out of my mind and missed these two point.
A good starting point for you custom actions is always the wiki: http://wiki.bestpractical.com/view/WriteCustomAction -Chris Am 06.08.2010 03:27, schrieb Mark Jenks: > Okay! Figured it out. > > Set Priority should be: > > $self->TicketObj->SetPriority( 100 ); > > Also, I needed a Return 1; in the preparation line. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
