Kenn,
Thanks for that. Unfortunately they are not showing up so I assume (or does that make an ass ... etc) it doesn't work the same for CF's attached to Ticket Transactions. The one that is attached to Tickets is showing up though. Does anybody use these type of CF's and get them to work in Query Builder (or do I need to use another method to search these). Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Microsoft Registered Partner Tel.: 0845 862 0292 Web: http://www.blueivy.co.uk From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: 03 August 2010 18:21 To: [email protected] Subject: Re: [rt-users] Query Builder - Custom Fields Paul, You have to "click" either of the "add these items" options. That will then tell Query Builder what Queues you are using and it will then find the CF's that are applied to the Queue(s) you listed. I don't use Transaction Custom Fields so I'm not much use for advise there. Sorry. Hope this helps. Kenn LBNL On Tue, Aug 3, 2010 at 9:51 AM, Paul Broadwith < [email protected]> wrote: Kenn, I think I'm further forward. I have three CF's - one attached to Tickets and 2 attached to Ticket Transactions. When I go into Query Builder, the CF attached to tickets is shown at the bottom of the 'Add Criteria' list without me doing anything. However, I can't see the CF's attached to Ticket Transactions. How do I get them to show? When you also say 'selected a queue' - do you mean, select Queue <Is> 'QUEUE NAME' and THEN they appear or do I have to click the 'Add these terms' button and THEN they appear? Or have I missed something? Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Microsoft Registered Partner Tel.: 0845 862 0292 Web: http://www.blueivy.co.uk From: [email protected] [mailto: [email protected]] On Behalf Of Kenneth Crocker Sent: 03 August 2010 16:26 To: [email protected] Subject: Re: [rt-users] Query Builder - Custom Fields Paul, In Query Builder, Custom Fields are not available until you have selected a Queue. Remember, Custom Fields are applied to Queues, soooooo until you tell RT what Queue(s) you want to select from, it won't know what CF's to offer. Kenn LBNL On Mon, Aug 2, 2010 at 2:29 PM, Paul Broadwith < [email protected]> wrote: After my last post, and a response, I have setup a few custom fields to use. However I'm unable to see them in the Query Builder so that I can search on them. I have attached the custom fields to Ticket Transactions, applied them to all objects and I have create a ticket update and entered data into the fields. However, I simply can't see how to search on them. A Google revealed that if I simply added a queue with tickets that the field was in they would appear in the list ... well, they don't as most of you won't be surprised to know. I have noticed in the wiki that there are a few bits of code for allowing searches with custom fields to be used, but they are all for older version of RT. I am using 3.8.8. Any pointers appreciated. Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Microsoft Registered Partner ------------------------------------------------------------------------ -------- Blue Ivy Limited is a limited company registered in Scotland. Registered company number: SC 221649. Registered VAT number: GB 774 8460 88. Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of ?Blue Ivy Ltd?. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ------------------------------------------------------------------------ -------- {Blue Ivy Ltd - ICT For Small Businesses} Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
<<image001.jpg>>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
