Paul, When you were in the page that defines Custom Fields, did you go to Group Rights and set those?
Kenn LBNL On Wed, Aug 4, 2010 at 3:30 AM, Paul Broadwith <[email protected] > wrote: > Kenn, > > > > Thanks for that. Unfortunately they are not showing up so I assume (or does > that make an ass … etc) it doesn’t work the same for CF’s attached to Ticket > Transactions. The one that is attached to Tickets is showing up though. > > > > Does anybody use these type of CF’s and get them to work in Query Builder > (or do I need to use another method to search these). > > > > Kind regards, > > > > Paul Broadwith (MBCS) > > Microsoft Certified Professional > > Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified > for 2010 and Microsoft Registered Partner > > [image: Description: blueivy_logo_emailsig.jpg] > > * * > > *Tel.:* 0845 862 0292 > > *Web:* http://www.blueivy.co.uk > > > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Kenneth Crocker > *Sent:* 03 August 2010 18:21 > > *To:* [email protected] > *Subject:* Re: [rt-users] Query Builder - Custom Fields > > > > Paul, > > You have to "click" either of the *"add these items"* options. That will > then tell Query Builder what Queues you are using and it will then find the > CF's that are applied to the Queue(s) you listed. > > I don't use Transaction Custom Fields so I'm not much use for advise there. > Sorry. > > Hope this helps. > > Kenn > LBNL > > On Tue, Aug 3, 2010 at 9:51 AM, Paul Broadwith < > [email protected]> wrote: > > Kenn, > > > > I think I’m further forward. > > > > I have three CF’s – one attached to Tickets and 2 attached to Ticket > Transactions. > > > > When I go into Query Builder, the CF attached to tickets is shown at the > bottom of the ‘Add Criteria’ list without me doing anything. However, I > can’t see the CF’s attached to Ticket Transactions. How do I get them to > show? > > > > When you also say ‘selected a queue’ – do you mean, select Queue <Is> > ‘QUEUE NAME’ and THEN they appear or do I have to click the ‘Add these > terms’ button and THEN they appear? Or have I missed something? > > > > Kind regards, > > > > Paul Broadwith (MBCS) > > Microsoft Certified Professional > > Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified > for 2010 and Microsoft Registered Partner > > * * > > *Tel.:* 0845 862 0292 > > *Web:* http://www.blueivy.co.uk > > > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Kenneth Crocker > *Sent:* 03 August 2010 16:26 > *To:* [email protected] > *Subject:* Re: [rt-users] Query Builder - Custom Fields > > > > Paul, > > In Query Builder, Custom Fields are not available until you have selected a > Queue. Remember, Custom Fields are applied to Queues, soooooo until you tell > RT what Queue(s) you want to select from, it won't know what CF's to offer. > > Kenn > LBNL > > On Mon, Aug 2, 2010 at 2:29 PM, Paul Broadwith < > [email protected]> wrote: > > After my last post, and a response, I have setup a few custom fields to > use. However I'm unable to see them in the Query Builder so that I can > search on them. > > I have attached the custom fields to Ticket Transactions, applied them > to all objects and I have create a ticket update and entered data into > the fields. However, I simply can't see how to search on them. > > A Google revealed that if I simply added a queue with tickets that the > field was in they would appear in the list ... well, they don't as most > of you won't be surprised to know. > > I have noticed in the wiki that there are a few bits of code for > allowing searches with custom fields to be used, but they are all for > older version of RT. I am using 3.8.8. > > Any pointers appreciated. > > Kind regards, > > Paul Broadwith (MBCS) > Microsoft Certified Professional > Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified > for 2010 and Microsoft Registered Partner > > -------------------------------------------------------------------------------- > > Blue Ivy Limited is a limited company registered in Scotland. > Registered company number: SC 221649. > Registered VAT number: GB 774 8460 88. > Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD > > This email and its attachments may be confidential and are intended solely > for the use of the individual to whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of ?Blue Ivy Ltd?. > > If you are not the intended recipient of this email and its attachments, > you must take no action based upon them, nor must you copy or show them to > anyone. > > Please contact the sender if you believe you have received this email in > error. > > > -------------------------------------------------------------------------------- > > {Blue Ivy Ltd - ICT For Small Businesses} > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
