Kevin, Thanks for the reply. Let me try to me a little more forthcoming on the info. We have set up our RT session to use LDAP, and to NOT auto create. We had a ticket where the owner did a "reply" and added an outside email address to the "Cc". This 'outside' person replied to the ticket and was getting <MAILER DAEMON> about every hour on the hours or so. We bounced the RT session and that stopped it. >From what I understand, our mailserver is 'polled' by RT to get any new email sent and pulls it into RT-mailgate. There it tries to do whatever and is kicked out due to either LDAP or privileges. All this sounds good so far. >From that point, I'm trying to figure out if it is sending itself a copy of that rejection and causing a loop. We don't use "ParseCc's" so we didn't set the Regexp in our settings. I'm going to try that and see if that stops the loop from happening. That's all I can figure at the moment. My questions was oriented around rt-mailgate in hopes of finding out of it had some sort of re-generative <MAILER DAEMON> of retry for a number of times or something that I could set to make it happen only once.
I'm thinking the REGexp setting will resolve the problem. Kenn LBNL On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone <[email protected]>wrote: > On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: > > We've had a particular situation come up a couple times now where > someone "outside" our > > approved (LDAP) organization, was added as an 'other' Cc to a reply > email from RT. That person > > then tried to do a reply back (into RT) and RT kicked it out, as it > should have. However, it > > seems RT is continuing to send the error message over and over (days). > Is there a "for how > > long" or a "X times" setting in rt-mailgate we can modify to stop this > endless error message? > > Kenn > > You've not really provided a lot to go on. Is the original mail still > in a postfix queue and being retried because rt-mailgate returns a > TEMPFAIL error or something else? Without some actual data it is > hard. > > -kevin > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
