Kevin, Yep. I figured that. At least it will get me on the right track.
Thanks. Kenn LBNL On Mon, Aug 9, 2010 at 7:57 AM, Kevin Falcone <[email protected]>wrote: > On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote: > > Kevin, > > > > Thanks for the reply. Let me try to me a little more forthcoming on > the info. > > We have set up our RT session to use LDAP, and to NOT auto create. > > We had a ticket where the owner did a "reply" and added an outside > email address to the "Cc". > > This 'outside' person replied to the ticket and was getting <MAILER > DAEMON> about every hour > > on the hours or so. > > We bounced the RT session and that stopped it. > > From what I understand, our mailserver is 'polled' by RT to get any > new email sent and pulls > > it into RT-mailgate. There it tries to do whatever and is kicked out > due to either LDAP or > > privileges. All this sounds good so far. From that point, I'm trying > to figure out if it is > > sending itself a copy of that rejection and causing a loop. We don't > use "ParseCc's" so we > > didn't set the Regexp in our settings. I'm going to try that and see > if that stops the loop > > from happening. > > That's all I can figure at the moment. > > My questions was oriented around rt-mailgate in hopes of finding out > of it had some sort of > > re-generative <MAILER DAEMON> of retry for a number of times or > something that I could set to > > make it happen only once. > > > > I'm thinking the REGexp setting will resolve the problem. > > Kenn > > It sounds like you're using fetchmail, but you don't say how fetchmail > is feeding mail into rt-mailgate. You really need to dig into your > mail logs and figure out what the error flow is. > > -kevin > > > On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone <[1] > [email protected]> wrote: > > > > On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: > > > We've had a particular situation come up a couple times now where > someone "outside" our > > > approved (LDAP) organization, was added as an 'other' Cc to a > reply email from RT. That > > person > > > then tried to do a reply back (into RT) and RT kicked it out, as > it should have. However, > > it > > > seems RT is continuing to send the error message over and over > (days). Is there a "for how > > > long" or a "X times" setting in rt-mailgate we can modify to stop > this endless error > > message? > > > > Kenn > > > > You've not really provided a lot to go on. Is the original mail > still > > in a postfix queue and being retried because rt-mailgate returns a > > TEMPFAIL error or something else? Without some actual data it is > > hard. > > -kevin > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at [2]http://rtbook.bestpractical.com > > > > References > > > > Visible links > > 1. mailto:[email protected] > > 2. http://rtbook.bestpractical.com/ > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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