On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote: > Kevin, > > Thanks for the reply. Let me try to me a little more forthcoming on the > info. > We have set up our RT session to use LDAP, and to NOT auto create. > We had a ticket where the owner did a "reply" and added an outside email > address to the "Cc". > This 'outside' person replied to the ticket and was getting <MAILER > DAEMON> about every hour > on the hours or so. > We bounced the RT session and that stopped it. > From what I understand, our mailserver is 'polled' by RT to get any new > email sent and pulls > it into RT-mailgate. There it tries to do whatever and is kicked out due > to either LDAP or > privileges. All this sounds good so far. From that point, I'm trying to > figure out if it is > sending itself a copy of that rejection and causing a loop. We don't use > "ParseCc's" so we > didn't set the Regexp in our settings. I'm going to try that and see if > that stops the loop > from happening. > That's all I can figure at the moment. > My questions was oriented around rt-mailgate in hopes of finding out of it > had some sort of > re-generative <MAILER DAEMON> of retry for a number of times or something > that I could set to > make it happen only once. > > I'm thinking the REGexp setting will resolve the problem.
Kenn It sounds like you're using fetchmail, but you don't say how fetchmail is feeding mail into rt-mailgate. You really need to dig into your mail logs and figure out what the error flow is. -kevin > On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone > <[1][email protected]> wrote: > > On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: > > We've had a particular situation come up a couple times now where > someone "outside" our > > approved (LDAP) organization, was added as an 'other' Cc to a reply > email from RT. That > person > > then tried to do a reply back (into RT) and RT kicked it out, as it > should have. However, > it > > seems RT is continuing to send the error message over and over (days). > Is there a "for how > > long" or a "X times" setting in rt-mailgate we can modify to stop this > endless error > message? > > Kenn > > You've not really provided a lot to go on. Is the original mail still > in a postfix queue and being retried because rt-mailgate returns a > TEMPFAIL error or something else? Without some actual data it is > hard. > -kevin > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at [2]http://rtbook.bestpractical.com > > References > > Visible links > 1. mailto:[email protected] > 2. http://rtbook.bestpractical.com/ > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
