Hi Fellow RT Users, Hopefully this is a quick and easy question.
On our RT system every queue has a "Scrips and Recipients" section under the Reply/Resolve tab. I've come across 1 queue where the tickets do not have this "Scrips and Recipients" under Reply/Resolve, is there a queue specific place that this needs to be enabled? Regards Ronald RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
