On Thu, Aug 19, 2010 at 09:11:57AM +0200, Miha Valencic wrote: > Hi! > > I'm fairly new to RT administration, although I've been using it in the > past a lot. We're > setting up a new version (3.8.8) and are wondering if there is way to hide > some of the ticket > metadata for certain users (basically privileged users without group > membership).
It sounds a lot like you actually want those users to be Unprivileged and use the SelfService interface > The reason is that we've integrated it with Zimbra LDAP server and we > wan't to offer RT as a > support channel for our Zimbra users, but we don't want to 'clutter' their > ticket display with > full ticket metadata. Instead, we'd like to just show ticket status, > ticket owner and replies. > > On a related note, is there a way to set default "RT at a glance" contents > for different > groups? I know I can change the default one and each user can change > his/her own - what we'd > like to achieve though, is that for certain users (in a group) we'd like > to setup a default > RT-at-a-glance view with predefined saved searches (like > my-requested-tickets). What we've > done so far is that we've created a dashboard with those queries and this > is the only > dashboard available to those groups. And we've added the "Dashboards" > portlet to > RT-at-a-glance default layout -- but this means that the users have to > click on the dashboard > to get to those saved searches. > > Thanks, > � Miha. > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
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RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
