On Thu, Aug 19, 2010 at 10:05 PM, Kevin Falcone <[email protected]>wrote:
> > At first, I configured ExternalAuth to create unprivileged users, but > I was unable to add them > > to groups. Because I have _one_ ldap for authenticating all of the > users. And I wanted some > > users (staff) to have more rights than the rest. > > Sounds like you wanted to make those few users Privileged by searching > for them and editing their User records in the UI. You can then put them > in a group and leave the rest Unprivileged. > > Kevin, all is good. I reconfigured RT ExternalAuth to create Unprivileged users by default and SelfService interface is what seems to work for now. What I was puzzled about was that the users _are_ indeed created in the DB, but they were not visible in the UI. I was already prepared to write back that the users are not visible in the UI, when I tried searching for a specific handle and UI found that user. It is a bit unintuitive that in order to list all users (Privileged _and_ Unprivileged) one has to search for users with filter not matching "someN0n$en$e" to see all of the users. Thanks for your help, Miha.
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