On 8/20/10 10:03 AM, "Kevin Falcone" <[email protected]> wrote: > On Fri, Aug 20, 2010 at 09:52:25AM -0700, Gary Greene wrote: >> On 8/20/10 7:19 AM, "Kevin Falcone" <[email protected]> wrote: >>> On Fri, Aug 20, 2010 at 08:22:36AM +0200, Miha Valencic wrote: >>>> users _are_ indeed created in the DB, but they were not visible in the >>>> UI. >>>> I was already >>>> prepared to write back that the users are not visible in the UI, when I >>>> tried searching for a >>>> specific handle and UI found that user. >>>> >>>> It is a bit unintuitive that in order to list all users (Privileged >>>> _and_ >>>> Unprivileged) one >>>> has to search for users with filter not matching "someN0n$en$e" to see >>>> all >>>> of the users. >>> >>> It is easy to end up with hundreds of thousands of Unprivileged user >>> records in a long running public RT instance. Having to search for >>> them tends to work a lot better. >>> >>> -kevin >> >> Personally, I'd like to see that be configurable, since in a company of >> under 200, having to search for the user is a little unintuitive. I will >> agree that in a public instance where users are created as tickets come in, >> it's a good idea however. > > I'd consider a patch that adds a config option, assuming it was > accompanied by proper docs. > > -kevin > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
I'll see if I can hack together a patch in the next week or two then, since this has confused more than a few people at my site. Thanks. -- Gary L. Greene, Jr. IT Manager and CRE Information Technology/Operations Minerva Networks Inc. Office: (408) 240-1239 Cell: (650) 704-6633 RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
