I think that this is what you want. http://wiki.bestpractical.com/view/TimeWorkedReport
/Johan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Ian Rowland Sent: den 2 september 2010 22:45 To: [email protected] Subject: [rt-users] Report on time worked per user Hi folks I'd like to pull a report on time worked per user on a ticket, at present I am pulling a report on resolved, then go into each ticket to see how much time was spent per user on a ticket. Is there a way to report on time spent per user on a ticket? Example: Ticket ID Subject Total Time Spent Time User A Time User B etc 2223 Ian cannot print 30 15 15 etc RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
