On Thu, Sep 09, 2010 at 11:07:16AM -0400, Chris Hardie wrote: > > Hi. I'm trying to find a way to display the "Other Recipients" of a > transaction in the headers of the email message generated to everyone > involved - Requestors, CCs, and Other Recipients. > > So, if I reply to a ticket and type in an address in the "CC" field of > the reply form, but don't actually add that recipient as a CC to the > ticket, I still want everyone getting the reply to see everyone else who > received it. > > Another way to say this is that I'm looking for a third behavior for the > $UseFriendlyToLine config option - instead of "blank" or "Friendly Text" > I want to actually display the addresses being e-mailed in the To/CC > header fields (but just for one queue).
It sounds like you want to collapse your scrips so that Notify Requestors, Ccs and Other Recipients happens all in one action. We don't recommend that you send to AdminCcs and Requestors at the same time. Otherwise, you could certainly add a note to the outgoing mail by writing some code in your template to examine RT-Send-Cc -kevin
pgpz6X7YDEqvj.pgp
Description: PGP signature
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
