On 9/13/10 10:52 AM, Kevin Falcone wrote: > On Thu, Sep 09, 2010 at 11:07:16AM -0400, Chris Hardie wrote: >> >> Hi. I'm trying to find a way to display the "Other Recipients" of a >> transaction in the headers of the email message generated to everyone >> involved - Requestors, CCs, and Other Recipients. >> >> So, if I reply to a ticket and type in an address in the "CC" field of >> the reply form, but don't actually add that recipient as a CC to the >> ticket, I still want everyone getting the reply to see everyone else who >> received it. >> >> Another way to say this is that I'm looking for a third behavior for the >> $UseFriendlyToLine config option - instead of "blank" or "Friendly Text" >> I want to actually display the addresses being e-mailed in the To/CC >> header fields (but just for one queue). > > It sounds like you want to collapse your scrips so that Notify > Requestors, Ccs and Other Recipients happens all in one action. > We don't recommend that you send to AdminCcs and Requestors at the > same time. > > Otherwise, you could certainly add a note to the outgoing mail by > writing some code in your template to examine RT-Send-Cc
Thanks, Kevin. I don't suppose you could provide an example of what a template might look like that includes the kind of conditional note you spoke of? That would be very helpful. Thanks, Chris
