Hi. I'm trying to find a way to display the "Other Recipients" of a transaction in the headers of the email message generated to everyone involved - Requestors, CCs, and Other Recipients.
So, if I reply to a ticket and type in an address in the "CC" field of the reply form, but don't actually add that recipient as a CC to the ticket, I still want everyone getting the reply to see everyone else who received it. Another way to say this is that I'm looking for a third behavior for the $UseFriendlyToLine config option - instead of "blank" or "Friendly Text" I want to actually display the addresses being e-mailed in the To/CC header fields (but just for one queue). Any suggestions? Thanks, Chris RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
