On Tue, Jan 25, 2011 at 04:51:34PM -0500, Chris Hardie wrote: > On 9/13/10 10:52 AM, Kevin Falcone wrote: > > On Thu, Sep 09, 2010 at 11:07:16AM -0400, Chris Hardie wrote: > >> > >> Hi. I'm trying to find a way to display the "Other Recipients" of a > >> transaction in the headers of the email message generated to everyone > >> involved - Requestors, CCs, and Other Recipients. > >> > >> So, if I reply to a ticket and type in an address in the "CC" field of > >> the reply form, but don't actually add that recipient as a CC to the > >> ticket, I still want everyone getting the reply to see everyone else who > >> received it. > >> > >> Another way to say this is that I'm looking for a third behavior for the > >> $UseFriendlyToLine config option - instead of "blank" or "Friendly Text" > >> I want to actually display the addresses being e-mailed in the To/CC > >> header fields (but just for one queue). > > > > It sounds like you want to collapse your scrips so that Notify > > Requestors, Ccs and Other Recipients happens all in one action. > > We don't recommend that you send to AdminCcs and Requestors at the > > same time. > > > > Otherwise, you could certainly add a note to the outgoing mail by > > writing some code in your template to examine RT-Send-Cc > > Thanks, Kevin. I don't suppose you could provide an example of what a > template might look like that includes the kind of conditional note you > spoke of? That would be very helpful.
I don't have anything handy, but the code used in the Transaction History to show other ccs would be good to steal -kevin
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