> From: [email protected] [mailto:rt-users- > Sent: Wednesday, November 17, 2010 4:47 PM > Subject: [rt-users] No permission to create tickets email bounce > > Running RT 3.8.8 > > > I have one user within our company who cannot create RT tickets. She > was able > to for years until recently. I can't tell what changed. All other > users can > create tickets fine and they appear to be setup just like this one > user. When > she sends an email in to the address setup to auto create a ticket, she > gets an > email bounce like this: > > From: "RT CorrespondAddressNotSet" > <[email protected]> > To: [email protected] > Sent: Wednesday, November 17, 2010 4:14:34 PM > Subject: Ticket creation failed: Fwd: Need help > > No permission to create tickets in the queue 'IT.Help' > > Any suggestion on how to fix this? >
I am seeing the same issue. A user who used to be able to create tickets no longer can. This is not a privileged user, and "Everyone" has the right to Create Tickets. Coincidentially, the queue is called 'ITHelp'. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
