You should check if the user is disabled!
Am 17.11.2010 22:46, schrieb Shannon Adams: > Running RT 3.8.8 > > > I have one user within our company who cannot create RT tickets. She was > able > to for years until recently. I can't tell what changed. All other users can > create tickets fine and they appear to be setup just like this one user. > When > she sends an email in to the address setup to auto create a ticket, she gets > an > email bounce like this: > > From: "RT CorrespondAddressNotSet" > <[email protected]> > To: [email protected] > Sent: Wednesday, November 17, 2010 4:14:34 PM > Subject: Ticket creation failed: Fwd: Need help > > No permission to create tickets in the queue 'IT.Help' > > Any suggestion on how to fix this? > > Thanks. > > > >
