On Sun, Dec 05, 2010 at 06:22:06PM -0800, Shannon Adams wrote: > I cannot figure this out. See below. The user is setup in RT and active. > Is > there a log file I can check to get more details as to why RT is rejecting > incoming requests from this one user?
Without RT error logs, anything we offer would be a guess. > ----- Forwarded Message ---- > Running RT 3.8.8 > > > I have one user within our company who cannot create RT tickets. She was > able > to for years until recently. I can't tell what changed. All other users can > create tickets fine and they appear to be setup just like this one user. > When > she sends an email in to the address setup to auto create a ticket, she gets > an > email bounce like this: > > From: "RT CorrespondAddressNotSet" > <[email protected]> > To: [email protected] > Sent: Wednesday, November 17, 2010 4:14:34 PM > Subject: Ticket creation failed: Fwd: Need help > > No permission to create tickets in the queue 'IT.Help' > > Any suggestion on how to fix this? > > Thanks. > > >
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