> From: [email protected] > Sent: Monday, December 06, 2010 1:52 PM > To: [email protected] > Subject: Re: [rt-users] No permission to create tickets email bounce > > On Sun, Dec 05, 2010 at 06:22:06PM -0800, Shannon Adams wrote: > > I cannot figure this out. See below. The user is setup in RT and > > active. Is there a log file I can check to get more details as to > > why > > RT is rejecting incoming requests from this one user? > > Without RT error logs, anything we offer would be a guess.
I had the same problem. Just one user, who had been able to create tickets, all of a sudden wasn't able to. I don't know why it happened, but there could be a few reasons, including some corruption in the database of GroupMembers (my fault). My solution was to completely delete the user then recreate. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
