On 29/11/10 17:48, Kenneth Crocker wrote:
Giuseppe,
Most likely, you do not have a notification scrip for "On Correspond".
I believe the book has several good examples on how to build a simple
scrip like that. Anyway, check your Global/Queue notification scrip
sand see if that's the case. Hope this helps.
Kenn
LBNL
Hi Kenneth... that's actually my doubt.
I mean, in my configuration I see 11 scrips. Are they all "active"? It's
not clear to me if you can have "disabled" and "enabled" scrips.
For example, one of them is:
6 <http://rt.sgul.ac.uk/Admin/Global/Scrip.html?id=6&Queue=0> On
Correspond Notify Requestors and Ccs
</Admin/Global/Scrip.html?id=6&Queue=0> TransactionCreate On
Correspond Notify Requestors and Ccs Correspondence
Which I had assumed was the one you mention.
I have correctly(?) set up Set($UseTransactionBatch,1);
Found 6 scrips for TransactionCreate stage with applicable type(s)
Correspond (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Tue Nov 30 16:02:55 2010] [debug]: About to commit scrips for
transaction #212 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
[Tue Nov 30 16:02:55 2010] [debug]: Committing scrip #5 on txn #212 of
ticket #10 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Tue Nov 30 16:02:55 2010] [debug]: Calling SetRecipientDigests for
transaction RT::Transaction=HASH(0xbc39118), id 212
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
[Tue Nov 30 16:02:55 2010] [debug]: Working on mailfield To; recipients
are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
But I get a "recipients not found" or "recipients are" and a null string..
Moreover, in the bottom bit of the reply, the "
Messages about this ticket will not be sent to...
/(Check boxes to enable notifications to the listed recipients)/ "
part is actually empty.
Any hint?
Thanks everyone,
Giuseppe
On Mon, Nov 29, 2010 at 8:00 AM, Giuseppe Sollazzo
<[email protected] <mailto:[email protected]>> wrote:
Hi everyone,
I'm playing with our rather vanilla installation of RT in which
we're supposed to have, at least for the moment, one general queue
from which tickets will be moved into two other real queue
according to the department.
Trying to configure mail in and mail out, I happen to have a
behaviour which I can't totally explain and was wondering if
anyone could help figuring out.
When I create a ticket from the web interface, an e-mail is
correctly sent to the requestor.
My possibly wrong understanding is that any following "Reply" to
the ticket also generates a mail. However, this does not get
delivered.
I'm a bit puzzled as if RT manages to send the first one I assume
the configuration of the e-mail is correct. rt.log shows this
sequence (edited):
[Mon Nov 29 15:13:14 2010] [debug]: About to think about scrips
for transaction #189
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Mon Nov 29 15:13:14 2010] [debug]: About to prepare scrips for
transaction #189 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
[Mon Nov 29 15:13:14 2010] [debug]: Found* 6 scrips *for
TransactionCreate stage with applicable type(s) Correspond
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Mon Nov 29 15:13:28 2010] [debug]: About to think about scrips
for transaction #190
(/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
[Mon Nov 29 15:13:28 2010] [debug]: About to prepare scrips for
transaction #190 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
[Mon Nov 29 15:13:28 2010] [debug]: Found 6 scrips for
TransactionCreate stage with applicable type(s) Correspond
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Mon Nov 29 15:13:28 2010] [debug]: About to commit scrips for
transaction #190 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
[Mon Nov 29 15:13:28 2010] [debug]: Committing scrip #5 on txn
#190 of ticket #7 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
[Mon Nov 29 15:13:28 2010] [debug]: Calling SetRecipientDigests
for transaction RT::Transaction=HASH(0xc6ff3cc), id 190
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
[Mon Nov 29 15:13:28 2010] [debug]: Working on mailfield To;
recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Mon Nov 29 15:13:28 2010] [debug]: Subject: [SGUL #7] Text
From: "Giuseppe Sollazzo via RT" <[email protected]>
<mailto:[email protected]>
Reply-To: [email protected] <http://sgul.ac.uk>
In-Reply-To: <[email protected]>
<mailto:[email protected]>
References: <[email protected]>
<mailto:[email protected]>
<[email protected]>
<mailto:[email protected]>
Message-ID: <[email protected]>
<mailto:[email protected]>
Precedence: bulk
X-RT-Loop-Prevention: SGUL
RT-Ticket: SGUL #7
Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
RT-Originator: [email protected] <mailto:[email protected]>
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
[Mon Nov 29 15:13:28 2010] [debug]: Removing deferred recipients
from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
[Mon Nov 29 15:13:28 2010] [debug]: Setting deferred recipients
for attribute creation
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
[Mon Nov 29 15:13:28 2010] [debug]: Working on mailfield Cc;
recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
[Mon Nov 29 15:13:28 2010] [debug]: Subject: [SGUL #7] Text
And again, multiple times. I assume it's because 6 scrips match.
However, none of these is ever delivered. A series of error about
gpg follows (which I assume it's not required for the system to
work, as it manages to send the first e-mail without complaining).
I haven't configured the scrips myself, they seemed to be part of
the "standard" install and I had assumed they are needed for the
system to work... maybe I'm wrong about this.
Any hint about this?
- Scrips: is there any way to deactivate them? Are they required?
- E-mail: what else should I check?
Thanks,
Giuseppe
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email:[email protected] <mailto:[email protected]>
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: [email protected]
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
