Giuseppe, I was just gonna ask you the same Question Kevin did.
Kenn On Wed, Dec 1, 2010 at 9:15 AM, Kevin Falcone <[email protected]>wrote: > On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote: > > I'm playing with our rather vanilla installation of RT in which we're > supposed to have, at > > least for the moment, one general queue from which tickets will be > moved into two other real > > queue according to the department. > > > > Trying to configure mail in and mail out, I happen to have a behaviour > which I can't totally > > explain and was wondering if anyone could help figuring out. > > > > When I create a ticket from the web interface, an e-mail is correctly > sent to the requestor. > > My possibly wrong understanding is that any following "Reply" to the > ticket also generates a > > mail. However, this does not get delivered. > > Guiseppe, you trim a lot of logs which makes deciphering this > difficult, but in your tests, who is the requestor and who is the > person using Reply? > > -kevin >
