On Thu, Dec 02, 2010 at 09:48:02AM +0000, Giuseppe Sollazzo wrote: > Hi Kevin and Kenneth > sorry for the trim. I'll paste it again below. > > The requestor and creator of the tickets (if that's what you mean by > "using reply") are the same person (i.e. I create a ticket with my > RT account - using LDAP), and set my e-mail address (using LDAP > autocompletion) as requestor, which should - according to the > configuration - point to the same entry.
Actually > This shouldn't make a difference though as considering the semantics > of the scrip any combination of these should be fine. This makes all the difference in the world. What is your value for $NotifyActor in your config (and you should read the docs associated with it) -kevin > So here's the log. I will paste everything I see, creating a new log > file - jump to 4] for the problem itself: > 1] service start > 2] login > 3] ticket creation > 4] ticket reply > > 1] Service start: LDAP module loaded > [Thu Dec 2 09:14:58 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:14:58 2010] [debug]: Attempting to use external auth > service: My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) > [Thu Dec 2 09:14:58 2010] [debug]: SSO Failed and no user to test > with. Nexting > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) > [Thu Dec 2 09:14:58 2010] [debug]: Autohandler called ExternalAuth. > Response: (0, No User) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26) > [Thu Dec 2 09:15:00 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:15:00 2010] [debug]: Attempting to use external auth > service: My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) > [Thu Dec 2 09:15:00 2010] [debug]: SSO Failed and no user to test > with. Nexting > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) > [Thu Dec 2 09:15:00 2010] [debug]: Autohandler called ExternalAuth. > Response: (0, No User) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26) > [Thu Dec 2 09:15:00 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:15:00 2010] [debug]: Attempting to use external auth > service: My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) > [Thu Dec 2 09:15:00 2010] [debug]: SSO Failed and no user to test > with. Nexting > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92) > [Thu Dec 2 09:15:00 2010] [debug]: Autohandler called ExternalAuth. > Response: (0, No User) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26) > > 2] I login using my account "gsollazz" - it logs me in fine > [Thu Dec 2 09:17:31 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:17:31 2010] [debug]: Attempting to use external auth > service: My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) > [Thu Dec 2 09:17:31 2010] [debug]: Calling UserExists with > $username (gsollazz) and $service (My_LDAP) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105) > [Thu Dec 2 09:17:31 2010] [debug]: UserExists params: > username: gsollazz , service: My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274) > [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base: > ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs: > (edited) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304) > [Thu Dec 2 09:17:31 2010] [debug]: Password validation required for > service - Executing... > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:155) > [Thu Dec 2 09:17:31 2010] [debug]: Trying external auth service: > My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16) > [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base: > ou=people,o=(edited) == Filter: (&(uid=gsollazz)(uid=*)) == Attrs: > dn > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43) > [Thu Dec 2 09:17:31 2010] [debug]: Found LDAP DN: > uid=gsollazz,ou=(edited) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75) > [Thu Dec 2 09:17:31 2010] [info]: > RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP > ): gsollazz > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139) > [Thu Dec 2 09:17:31 2010] [debug]: LDAP password validation result: > 1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334) > [Thu Dec 2 09:17:31 2010] [debug]: Password Validation Check > Result: 1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159) > [Thu Dec 2 09:17:31 2010] [debug]: Authentication successful. Now > updating user information and attempting login. > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:179) > [Thu Dec 2 09:17:31 2010] [debug]: UserExists params: > username: gsollazz , service: My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274) > [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base: > ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs: > (edited) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304) > [Thu Dec 2 09:17:31 2010] [debug]: UserExists params: > username: gsollazz , service: My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274) > [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base: > ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == > Attrs:(edited) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304) > [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base: > ou=people,o=(edited) == Filter: > (&(uid=*)(employeenumber=none)(uid=gsollazz)) == Attrs: uid > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:398) > [Thu Dec 2 09:17:31 2010] [warning]: Couldn't enable user 58 > (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143) > [Thu Dec 2 09:17:31 2010] [info]: User marked as ENABLED ( gsollazz > ) per External Service (, ) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274) > [Thu Dec 2 09:17:31 2010] [debug]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User > /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm > 20 with: Name: gsollazz > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) > [Thu Dec 2 09:17:31 2010] [debug]: Attempting to get user info > using this external service: My_LDAP > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) > [Thu Dec 2 09:17:31 2010] [debug]: Attempting to use this > canonicalization key: Name > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) > [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base: > ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs: > (edited) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) > [Thu Dec 2 09:17:31 2010] [info]: > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , > City: London, Country: ,(edited) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) > [Thu Dec 2 09:17:31 2010] [debug]: About to think about scrips for > transaction #233 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:17:31 2010] [debug]: UPDATED user ( gsollazz ) from > External Service > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:307) > [Thu Dec 2 09:17:31 2010] [info]: Successful login for gsollazz > from 172.16.13.65 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219) > [Thu Dec 2 09:17:31 2010] [debug]: Autohandler called ExternalAuth. > Response: (1, Successful login) > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26) > [Thu Dec 2 09:17:31 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > > 3] Ticket creation: I create a ticket from my account, setting up > myself as well as requestor and marking the ticket as "open". In > this case mail is correctly sent to the requestor (and I confirm I > receive it). > [Thu Dec 2 09:22:00 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:22:01 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:22:01 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for > transaction #234 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for > transaction #235 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for > transaction #236 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for > transaction #237 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for > transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:22:22 2010] [debug]: About to prepare scrips for > transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) > [Thu Dec 2 09:22:22 2010] [debug]: Found 4 scrips for > TransactionCreate stage with applicable type(s) Create > (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) > [Thu Dec 2 09:22:22 2010] [debug]: About to commit scrips for > transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) > [Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #3 on txn #238 > of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) > [Thu Dec 2 09:22:22 2010] [debug]: Calling SetRecipientDigests for > transaction RT::Transaction=HASH(0xbc8e454), id 238 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630) > [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield To; > recipients are [email protected] > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply: > Test ticket for mailing list > From: "Default support request via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > Auto-Submitted: auto-replied > To: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:22:22 2010] [debug]: Got user mail preference > 'Individual messages' for user [email protected] > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:667) > [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients > from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Cc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply: > Test ticket for mailing list > From: "Default support request via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > Auto-Submitted: auto-replied > To: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients > from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Bcc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply: > Test ticket for mailing list > From: "Default support request via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > Auto-Submitted: auto-replied > To: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients > from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:22:22 2010] [debug]: No recipients found for deferred > delivery on transaction #238 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698) > [Thu Dec 2 09:22:22 2010] [info]: > <[email protected]> #12/238 - Scrip 3 > On Create Autoreply To Requestors > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) > [Thu Dec 2 09:22:22 2010] [info]: > <[email protected]> sent To: > [email protected] (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:331) > [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for > transaction #239 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #4 on txn #238 > of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) > [Thu Dec 2 09:22:22 2010] [debug]: Calling SetRecipientDigests for > transaction RT::Transaction=HASH(0xbc8e454), id 238 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630) > [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield To; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients > from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Cc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients > from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Bcc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients > from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:22:22 2010] [debug]: No recipients found for deferred > delivery on transaction #238 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698) > [Thu Dec 2 09:22:22 2010] [info]: > <[email protected]> #12/238 - Scrip > 4 On Create Notify AdminCcs > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) > [Thu Dec 2 09:22:22 2010] [info]: > <[email protected]> No recipients > found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342) > [Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #11 on txn #238 > of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) > [Thu Dec 2 09:22:22 2010] [info]: Ticket 12 created in queue > 'General' by gsollazz (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667) > [Thu Dec 2 09:22:22 2010] [debug]: Found 0 scrips for > TransactionBatch stage with applicable type(s) Create > (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) > [Thu Dec 2 09:22:22 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:22:23 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > > 4] Always using my account, I enter a reply to the message: no mail > is sent - note the "recipients are" empty. > [Thu Dec 2 09:43:55 2010] [debug]: Reloading RT::User to work > around a bug in RT-3.8.0 and RT-3.8.1 > (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14) > [Thu Dec 2 09:43:56 2010] [debug]: About to think about scrips for > transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:43:56 2010] [debug]: About to prepare scrips for > transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) > [Thu Dec 2 09:43:56 2010] [debug]: Found 6 scrips for > TransactionCreate stage with applicable type(s) Correspond > (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) > [Thu Dec 2 09:44:10 2010] [debug]: About to think about scrips for > transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) > [Thu Dec 2 09:44:10 2010] [debug]: About to prepare scrips for > transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167) > [Thu Dec 2 09:44:10 2010] [debug]: Found 6 scrips for > TransactionCreate stage with applicable type(s) Correspond > (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) > [Thu Dec 2 09:44:10 2010] [debug]: About to commit scrips for > transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) > [Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #5 on txn #241 > of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) > [Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for > transaction RT::Transaction=HASH(0xbca1db8), id 241 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred > delivery on transaction #241 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698) > [Thu Dec 2 09:44:10 2010] [info]: > <[email protected]> #12/241 - Scrip 5 > On Correspond Notify AdminCcs > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) > [Thu Dec 2 09:44:10 2010] [info]: > <[email protected]> No recipients > found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342) > [Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #7 on txn #241 > of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) > [Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for > transaction RT::Transaction=HASH(0xbca1db8), id 241 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket > for mailing list > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred > delivery on transaction #241 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698) > [Thu Dec 2 09:44:10 2010] [info]: > <[email protected]> #12/241 - Scrip 7 > On Correspond Notify Other Recipients > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) > [Thu Dec 2 09:44:10 2010] [info]: > <[email protected]> No recipients > found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342) > [Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #6 on txn #241 > of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) > [Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for > transaction RT::Transaction=HASH(0xbca1db8), id 241 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information > about: Test ticket for mailing list - ID 12 > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information > about: Test ticket for mailing list - ID 12 > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc; > recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646) > [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information > about: Test ticket for mailing list - ID 12 > From: "Giuseppe Sollazzo via RT" <[email protected]> > Reply-To: [email protected] > In-Reply-To: > References: <[email protected]> > Message-ID: <[email protected]> > Precedence: bulk > X-RT-Loop-Prevention: SGUL > RT-Ticket: SGUL #12 > Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/) > RT-Originator: [email protected] > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653) > [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients > from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676) > [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for > attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685) > [Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred > delivery on transaction #241 > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698) > [Thu Dec 2 09:44:10 2010] [info]: > <[email protected]> #12/241 - Scrip 6 > On Correspond Notify Requestors and Ccs > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300) > [Thu Dec 2 09:44:10 2010] [info]: > <[email protected]> No recipients > found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342) > [Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #11 on txn #241 > of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) > [Thu Dec 2 09:44:10 2010] [debug]: Found 0 scrips for > TransactionBatch stage with applicable type(s) Correspond > (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) > > > In particular, note the "Scrip 6 On Correspond Notify Requestors and > Ccs" which should fire the e-mail... unless I'm missing some step in > here. > > Thanks again for all your help. > > Best regards, > Giuseppe > > On 01/12/10 17:15, Kevin Falcone wrote: > >On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote: > >> I'm playing with our rather vanilla installation of RT in which we're > >> supposed to have, at > >> least for the moment, one general queue from which tickets will be > >> moved into two other real > >> queue according to the department. > >> > >> Trying to configure mail in and mail out, I happen to have a behaviour > >> which I can't totally > >> explain and was wondering if anyone could help figuring out. > >> > >> When I create a ticket from the web interface, an e-mail is correctly > >> sent to the requestor. > >> My possibly wrong understanding is that any following "Reply" to the > >> ticket also generates a > >> mail. However, this does not get delivered. > >Guiseppe, you trim a lot of logs which makes deciphering this > >difficult, but in your tests, who is the requestor and who is the > >person using Reply? > > > >-kevin > > > -- > ____________________________________ > > Giuseppe Sollazzo > Senior Systems Analyst > Computing Services > Information Services > St. George's, University Of London > Cranmer Terrace > London SW17 0RE > > Email: [email protected] > Direct Dial: +44 20 8725 5160 > Fax: +44 20 8725 3583 > >
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