On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote: > I'm playing with our rather vanilla installation of RT in which we're > supposed to have, at > least for the moment, one general queue from which tickets will be moved > into two other real > queue according to the department. > > Trying to configure mail in and mail out, I happen to have a behaviour > which I can't totally > explain and was wondering if anyone could help figuring out. > > When I create a ticket from the web interface, an e-mail is correctly sent > to the requestor. > My possibly wrong understanding is that any following "Reply" to the > ticket also generates a > mail. However, this does not get delivered.
Guiseppe, you trim a lot of logs which makes deciphering this difficult, but in your tests, who is the requestor and who is the person using Reply? -kevin
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