ok, here's a smipplet of what I've got in RT_SiteConfig Set($CorrespondAddress , '[email protected]'); Set($CommentAddress , '[email protected]'); Set($SMTPFrom , '[email protected]'); Set($RTAddressRegexp , '^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$');
I assumed I needed to match [email protected] and [email protected], did I form the regexp wrong, or am I wrong on this thinking? On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone <[email protected]>wrote: > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: > > I'm a bit confused here.. tried reading up on this but.. maybe I just > need a layman's > > [1][email protected] is an address RT receives mail at. Adding it > as a 'Requestor' would > > create a mail loop > > (obviously that's not the email address.. just kinda.. censoring..) > > In the past, we've always used this email address as the single > address to send out > > notifications, etc.. and we don't really get "replies" to tickets via > email. So now it appears > > it wants a different email account, rather than the "catch-all" one we > made. I tried > > uncommenting the line from RT_SiteConfig.pm and restarting apache, but > that didn't seem to > > change anything. Before I accidentally break something, can someone > help me out here? All I > > want is to have it able to submit tickets using the catch-all email > account we made for it. > > Most likely you wrote your RTAddressRegexp wrong and are matching > accounts other than your Correspond and Comment addresses > > -kevin >
