On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote: > ok, here's a smipplet of what I've got in RT_SiteConfig > > Set($CorrespondAddress , '[email protected]'); > Set($CommentAddress , '[email protected]'); > Set($SMTPFrom , '[email protected]'); > Set($RTAddressRegexp , > '^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$'); > > I assumed I needed to match [email protected] and > [email protected], did I form the regexp wrong, or am I wrong on this > thinking?
That appears correct. What is the actual From: address you're trying to use? -kevin > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone > <[email protected]>wrote: > > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: > > > I'm a bit confused here.. tried reading up on this but.. maybe I just > > need a layman's > > > [1][email protected] is an address RT receives mail at. Adding it > > as a 'Requestor' would > > > create a mail loop > > > (obviously that's not the email address.. just kinda.. censoring..) > > > In the past, we've always used this email address as the single > > address to send out > > > notifications, etc.. and we don't really get "replies" to tickets via > > email. So now it appears > > > it wants a different email account, rather than the "catch-all" one we > > made. I tried > > > uncommenting the line from RT_SiteConfig.pm and restarting apache, but > > that didn't seem to > > > change anything. Before I accidentally break something, can someone > > help me out here? All I > > > want is to have it able to submit tickets using the catch-all email > > account we made for it. > > > > Most likely you wrote your RTAddressRegexp wrong and are matching > > accounts other than your Correspond and Comment addresses > > > > -kevin > >
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