On Wed, Dec 01, 2010 at 02:33:59PM -0500, Chris Hall wrote: > I'm just saying with this configuration, when I go to create a ticket, the > default "requestor" > is [1][email protected] but when I hit submit, I get an error: > [2][email protected] is an address RT receives mail at. Adding it > as a 'Requestor' > would create a mail loop
The default requestor is the email address of the user you are logged in as. Trying to create a ticket where the Requestor is the CorrespondAddress in RT is a recipe for making loops if there are ever any notifications. You really don't want to do that You could certainly unset a number of things and file off the serial numbers and RT will let you do this, but I'm not going to recommend it. -kevin > On Wed, Dec 1, 2010 at 12:38 PM, Kevin Falcone > <[3][email protected]> wrote: > > On Wed, Dec 01, 2010 at 12:26:30PM -0500, Chris Hall wrote: > > ok, here's a smipplet of what I've got in RT_SiteConfig > > > > Set($CorrespondAddress , '[4][email protected]'); > > Set($CommentAddress , '[5][email protected]'); > > Set($SMTPFrom , '[6][email protected]'); > > Set($RTAddressRegexp , > > '^(trouble-tick...@imctv\.com|rt-comme...@imctv\.com)$'); > > > > I assumed I needed to match [7][email protected] and > > [8][email protected], did I form the regexp wrong, or am I wrong on > this > > thinking? > > That appears correct. What is the actual From: address you're > trying to use? > -kevin > > On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone > <[9][email protected]>wrote: > > > > > On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote: > > > > I'm a bit confused here.. tried reading up on this but.. maybe I > just > > > need a layman's > > > > [1][10][email protected] is an address RT receives mail at. > Adding it > > > as a 'Requestor' would > > > > create a mail loop > > > > (obviously that's not the email address.. just kinda.. censoring..) > > > > In the past, we've always used this email address as the single > > > address to send out > > > > notifications, etc.. and we don't really get "replies" to tickets > via > > > email. So now it appears > > > > it wants a different email account, rather than the "catch-all" > one we > > > made. I tried > > > > uncommenting the line from RT_SiteConfig.pm and restarting apache, > but > > > that didn't seem to > > > > change anything. Before I accidentally break something, can someone > > > help me out here? All I > > > > want is to have it able to submit tickets using the catch-all email > > > account we made for it. > > > > > > Most likely you wrote your RTAddressRegexp wrong and are matching > > > accounts other than your Correspond and Comment addresses
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