Re: [rt-users] Outbound mail "problem" (or misunderstanding?)

[Kevin Falcone]

> Let me just say that no mention of $NotifyActor is made in the book
> until the Appendix - maybe it should get some more importance as I
> would have expected the default behaviour to be the opposite one.

Updates to the wiki or documentation patches to make it clearer are
certainly welcome.

> (And if I can be a little pedantic, wouldn't one expect that
> $NotifyActor=0 suppress also the first ticket creation notification
> if the rationale is, as the book says, not to notify the person who
> performs the update "as they already know what they've done"?)

Autoreply isn't actually a Notify action, so it doesn't check it.

-kevin

> Thanks a lot for the help - I've now added $NotifyActor to the
> configuration and got it to work as expected ;)
> 
> Giuseppe
> 
> 
> 
> >>So here's the log. I will paste everything I see, creating a new log
> >>file - jump to 4] for the problem itself:
> >>1] service start
> >>2] login
> >>3] ticket creation
> >>4] ticket reply
> >>
> >>1] Service start: LDAP module loaded
> >>[Thu Dec  2 09:14:58 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:14:58 2010] [debug]: Attempting to use external auth
> >>service: My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> >>[Thu Dec  2 09:14:58 2010] [debug]: SSO Failed and no user to test
> >>with. Nexting 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> >>[Thu Dec  2 09:14:58 2010] [debug]: Autohandler called ExternalAuth.
> >>Response: (0, No User) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> >>[Thu Dec  2 09:15:00 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:15:00 2010] [debug]: Attempting to use external auth
> >>service: My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> >>[Thu Dec  2 09:15:00 2010] [debug]: SSO Failed and no user to test
> >>with. Nexting 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> >>[Thu Dec  2 09:15:00 2010] [debug]: Autohandler called ExternalAuth.
> >>Response: (0, No User) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> >>[Thu Dec  2 09:15:00 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:15:00 2010] [debug]: Attempting to use external auth
> >>service: My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> >>[Thu Dec  2 09:15:00 2010] [debug]: SSO Failed and no user to test
> >>with. Nexting 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> >>[Thu Dec  2 09:15:00 2010] [debug]: Autohandler called ExternalAuth.
> >>Response: (0, No User) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> >>
> >>2] I login using my account "gsollazz" - it logs me in fine
> >>[Thu Dec  2 09:17:31 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Attempting to use external auth
> >>service: My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Calling UserExists with
> >>$username (gsollazz) and $service (My_LDAP) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> >>[Thu Dec  2 09:17:31 2010] [debug]: UserExists params:
> >>username: gsollazz , service: My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> >>[Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> >>ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
> >>(edited) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Password validation required for
> >>service - Executing... 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:155)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Trying external auth service:
> >>My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16)
> >>[Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> >>ou=people,o=(edited) == Filter: (&(uid=gsollazz)(uid=*)) == Attrs:
> >>dn 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Found LDAP DN:
> >>uid=gsollazz,ou=(edited) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)
> >>[Thu Dec  2 09:17:31 2010] [info]:
> >>RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP
> >>): gsollazz 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139)
> >>[Thu Dec  2 09:17:31 2010] [debug]: LDAP password validation result:
> >>1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Password Validation Check
> >>Result:  1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Authentication successful. Now
> >>updating user information and attempting login. 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:179)
> >>[Thu Dec  2 09:17:31 2010] [debug]: UserExists params:
> >>username: gsollazz , service: My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> >>[Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> >>ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
> >>(edited) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
> >>[Thu Dec  2 09:17:31 2010] [debug]: UserExists params:
> >>username: gsollazz , service: My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> >>[Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> >>ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) ==
> >>Attrs:(edited) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
> >>[Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> >>ou=people,o=(edited) == Filter:
> >>(&(uid=*)(employeenumber=none)(uid=gsollazz)) == Attrs: uid 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:398)
> >>[Thu Dec  2 09:17:31 2010] [warning]: Couldn't enable user 58
> >>(/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143)
> >>[Thu Dec  2 09:17:31 2010] [info]: User marked as ENABLED ( gsollazz
> >>) per External Service (, ) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274)
> >>[Thu Dec  2 09:17:31 2010] [debug]:
> >>RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User
> >>/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm
> >>20 with: Name: gsollazz 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Attempting to get user info
> >>using this external service: My_LDAP 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Attempting to use this
> >>canonicalization key: Name 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
> >>[Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> >>ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
> >>(edited) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195)
> >>[Thu Dec  2 09:17:31 2010] [info]:
> >>RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
> >>City: London, Country: ,(edited)  
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
> >>[Thu Dec  2 09:17:31 2010] [debug]: About to think about scrips for
> >>transaction #233 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:17:31 2010] [debug]: UPDATED user ( gsollazz ) from
> >>External Service 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:307)
> >>[Thu Dec  2 09:17:31 2010] [info]: Successful login for gsollazz
> >>from 172.16.13.65 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Autohandler called ExternalAuth.
> >>Response: (1, Successful login) 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> >>[Thu Dec  2 09:17:31 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>
> >>3] Ticket creation: I create a ticket from my account, setting up
> >>myself as well as requestor and marking the ticket as "open". In
> >>this case mail is correctly sent to the requestor (and I confirm I
> >>receive it).
> >>[Thu Dec  2 09:22:00 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:22:01 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:22:01 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> >>transaction #234 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> >>transaction #235 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> >>transaction #236 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> >>transaction #237 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> >>transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:22:22 2010] [debug]: About to prepare scrips for
> >>transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Found 4 scrips for
> >>TransactionCreate stage with applicable type(s) Create
> >>(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> >>[Thu Dec  2 09:22:22 2010] [debug]: About to commit scrips for
> >>transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Committing scrip #3 on txn #238
> >>of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Calling SetRecipientDigests for
> >>transaction RT::Transaction=HASH(0xbc8e454), id 238
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield To;
> >>recipients are gsoll...@sgul.ac.uk
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
> >>Test ticket for mailing list
> >>From: "Default support request via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14970-1291281742-200.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>Auto-Submitted: auto-replied
> >>To: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Got user mail preference
> >>'Individual messages' for user gsoll...@sgul.ac.uk
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:667)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> >>from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield Cc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
> >>Test ticket for mailing list
> >>From: "Default support request via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14970-1291281742-200.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>Auto-Submitted: auto-replied
> >>To: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> >>from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield Bcc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
> >>Test ticket for mailing list
> >>From: "Default support request via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14970-1291281742-200.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>Auto-Submitted: auto-replied
> >>To: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> >>from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:22:22 2010] [debug]: No recipients found for deferred
> >>delivery on transaction #238
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> >>[Thu Dec  2 09:22:22 2010] [info]:
> >><rt-3.8.7-14970-1291281742-200.12-...@example.com>  #12/238 - Scrip 3
> >>On Create Autoreply To Requestors
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> >>[Thu Dec  2 09:22:22 2010] [info]:
> >><rt-3.8.7-14970-1291281742-200.12-...@example.com>  sent  To:
> >>gsoll...@sgul.ac.uk (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:331)
> >>[Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> >>transaction #239 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Committing scrip #4 on txn #238
> >>of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Calling SetRecipientDigests for
> >>transaction RT::Transaction=HASH(0xbc8e454), id 238
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield To;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14970-1291281742-1725.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> >>from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield Cc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14970-1291281742-1725.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> >>from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield Bcc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14970-1291281742-1725.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> >>from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:22:22 2010] [debug]: No recipients found for deferred
> >>delivery on transaction #238
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> >>[Thu Dec  2 09:22:22 2010] [info]:
> >><rt-3.8.7-14970-1291281742-1725.12-...@example.com>  #12/238 - Scrip
> >>4 On Create Notify AdminCcs
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> >>[Thu Dec  2 09:22:22 2010] [info]:
> >><rt-3.8.7-14970-1291281742-1725.12-...@example.com>  No recipients
> >>found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Committing scrip #11 on txn #238
> >>of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> >>[Thu Dec  2 09:22:22 2010] [info]: Ticket 12 created in queue
> >>'General' by gsollazz (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Found 0 scrips for
> >>TransactionBatch stage with applicable type(s) Create
> >>(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> >>[Thu Dec  2 09:22:22 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:22:23 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>
> >>4] Always using my account, I enter a reply to the message: no mail
> >>is sent - note the "recipients are" empty.
> >>[Thu Dec  2 09:43:55 2010] [debug]: Reloading RT::User to work
> >>around a bug in RT-3.8.0 and RT-3.8.1 
> >>(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> >>[Thu Dec  2 09:43:56 2010] [debug]: About to think about scrips for
> >>transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:43:56 2010] [debug]: About to prepare scrips for
> >>transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
> >>[Thu Dec  2 09:43:56 2010] [debug]: Found 6 scrips for
> >>TransactionCreate stage with applicable type(s) Correspond
> >>(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> >>[Thu Dec  2 09:44:10 2010] [debug]: About to think about scrips for
> >>transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> >>[Thu Dec  2 09:44:10 2010] [debug]: About to prepare scrips for
> >>transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Found 6 scrips for
> >>TransactionCreate stage with applicable type(s) Correspond
> >>(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> >>[Thu Dec  2 09:44:10 2010] [debug]: About to commit scrips for
> >>transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Committing scrip #5 on txn #241
> >>of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
> >>transaction RT::Transaction=HASH(0xbca1db8), id 241
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield To;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-56.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Cc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-56.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Cc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-56.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Bcc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-56.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: No recipients found for deferred
> >>delivery on transaction #241
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> >>[Thu Dec  2 09:44:10 2010] [info]:
> >><rt-3.8.7-14967-1291283050-56.12-...@example.com>  #12/241 - Scrip 5
> >>On Correspond Notify AdminCcs
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> >>[Thu Dec  2 09:44:10 2010] [info]:
> >><rt-3.8.7-14967-1291283050-56.12-...@example.com>  No recipients
> >>found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Committing scrip #7 on txn #241
> >>of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
> >>transaction RT::Transaction=HASH(0xbca1db8), id 241
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield To;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-703.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Cc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-703.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Bcc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> >>for mailing list
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-703.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: No recipients found for deferred
> >>delivery on transaction #241
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> >>[Thu Dec  2 09:44:10 2010] [info]:
> >><rt-3.8.7-14967-1291283050-703.12-...@example.com>  #12/241 - Scrip 7
> >>On Correspond Notify Other Recipients
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> >>[Thu Dec  2 09:44:10 2010] [info]:
> >><rt-3.8.7-14967-1291283050-703.12-...@example.com>  No recipients
> >>found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Committing scrip #6 on txn #241
> >>of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
> >>transaction RT::Transaction=HASH(0xbca1db8), id 241
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield To;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
> >>about: Test ticket for mailing list - ID 12
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-737.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Cc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
> >>about: Test ticket for mailing list - ID 12
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-737.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Bcc;
> >>recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
> >>about: Test ticket for mailing list - ID 12
> >>From: "Giuseppe Sollazzo via RT"<rtm...@sgul.ac.uk>
> >>Reply-To: rtm...@sgul.ac.uk
> >>In-Reply-To:
> >>References:<rt-ticket...@example.com>
> >>Message-ID:<rt-3.8.7-14967-1291283050-737.12-...@example.com>
> >>Precedence: bulk
> >>X-RT-Loop-Prevention: SGUL
> >>RT-Ticket: SGUL #12
> >>Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> >>RT-Originator: gsoll...@sgul.ac.uk
> >>MIME-Version: 1.0
> >>Content-Transfer-Encoding: 8bit
> >>Content-Type: text/plain; charset="utf-8"
> >>X-RT-Original-Encoding: utf-8
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> >>from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> >>attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> >>[Thu Dec  2 09:44:10 2010] [debug]: No recipients found for deferred
> >>delivery on transaction #241
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> >>[Thu Dec  2 09:44:10 2010] [info]:
> >><rt-3.8.7-14967-1291283050-737.12-...@example.com>  #12/241 - Scrip 6
> >>On Correspond Notify Requestors and Ccs
> >>(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> >>[Thu Dec  2 09:44:10 2010] [info]:
> >><rt-3.8.7-14967-1291283050-737.12-...@example.com>  No recipients
> >>found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Committing scrip #11 on txn #241
> >>of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> >>[Thu Dec  2 09:44:10 2010] [debug]: Found 0 scrips for
> >>TransactionBatch stage with applicable type(s) Correspond
> >>(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> >>
> >>
> >>In particular, note the "Scrip 6 On Correspond Notify Requestors and
> >>Ccs" which should fire the e-mail... unless I'm missing some step in
> >>here.
> >>
> >>Thanks again for all your help.
> >>
> >>Best regards,
> >>Giuseppe
> >>
> >>On 01/12/10 17:15, Kevin Falcone wrote:
> >>>On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote:
> >>>>    I'm playing with our rather vanilla installation of RT in which we're 
> >>>> supposed to have, at
> >>>>    least for the moment, one general queue from which tickets will be 
> >>>> moved into two other real
> >>>>    queue according to the department.
> >>>>
> >>>>    Trying to configure mail in and mail out, I happen to have a 
> >>>> behaviour which I can't totally
> >>>>    explain and was wondering if anyone could help figuring out.
> >>>>
> >>>>    When I create a ticket from the web interface, an e-mail is correctly 
> >>>> sent to the requestor.
> >>>>    My possibly wrong understanding is that any following "Reply" to the 
> >>>> ticket also generates a
> >>>>    mail. However, this does not get delivered.
> >>>Guiseppe, you trim a lot of logs which makes deciphering this
> >>>difficult, but in your tests, who is the requestor and who is the
> >>>person using Reply?
> >>>
> >>>-kevin
> >>
> >>-- 
> >>____________________________________
> >>
> >>Giuseppe Sollazzo
> >>Senior Systems Analyst
> >>Computing Services
> >>Information Services
> >>St. George's, University Of London
> >>Cranmer Terrace
> >>London SW17 0RE
> >>
> >>Email: gsoll...@sgul.ac.uk
> >>Direct Dial: +44 20 8725 5160
> >>Fax: +44 20 8725 3583
> >>
> >>
> 
> 
> -- 
> ____________________________________
> 
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
> 
> Email: gsoll...@sgul.ac.uk
> Direct Dial: +44 20 8725 5160
> Fax: +44 20 8725 3583
> 
> 

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