Hi Bernard, Thank you so much for your suggestion!!! I tried it and worked. Now I have to set it up as a cron job. I will let you know how that goes.
Many thanks again!!! Bernard McCormack wrote: > > I had a problem with this as well you have to create a template with : > > RT-Send-Bcc: {$Ticket->Owner} > > And use the action record comment > > > --action RT::Action::RecordComment --template 'your template name here' > > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of imonike > Sent: Monday, December 06, 2010 8:06 AM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted > because I did not register before posting it originally) > > > Hello all, > Please I am having problems setting up rt-crontool and > using > the SendEmail action. I have created a user called rtcrontool, and in > this > user's home directory, I have set-up a shell script called rtcrontool.sh > with the following command in it: > > /opt/rt3/bin/rt-crontool \ > --search RT::Search::ActiveTicketsInQueue --search-arg 'nigerian > colleges' > \ > --condition RT::Condition::Overdue \ > --action RT::Action::SendEmail --action-arg amoham...@swglobal.com \ > > I haven't yet set it up as a cron job but when I run the script from the > command line this is what I get: > > > [crit]: Can't call method "Parse" on an undefined value at > /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155. > (/opt/rt3/bin/../lib/RT.pm:377) > Can't call method "Parse" on an undefined value at > /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155. > > I have tried googling a solution to no avail. Please any pointers as to > how > to resolve this issue will be greatly appreciated. > Thanks > -- > View this message in context: > http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted > -because-I-did-not-register-before-posting-it-originally%29-tp30366714p3 > 0366714.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > -- View this message in context: http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted-because-I-did-not-register-before-posting-it-originally%29-tp30366714p30397423.html Sent from the Request Tracker - User mailing list archive at Nabble.com.