I've used the following to make it transparent, also not updating last
update.
-action-arg "RecordTransaction: 0" --action-arg "UpdateLastUpdated: 0"
On 10-12-07 11:08 AM, imonike wrote:
Hello Kevin,
Thanks for your reply. Please how would I do it if I
wanted to avoid cluttering up history?
Regards
Imonike
Kevin Falcone-2 wrote:
On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote:
I had a problem with this as well you have to create a template with :
RT-Send-Bcc: {$Ticket->Owner}
And use the action record comment
--action RT::Action::RecordComment --template 'your template name here'
While this is preferred, it is possible to avoid the RecordComment if
you don't want it cluttering up history.
-----Original Message-----
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of imonike
Sent: Monday, December 06, 2010 8:06 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
because I did not register before posting it originally)
Hello all,
Please I am having problems setting up rt-crontool and
using
the SendEmail action. I have created a user called rtcrontool, and in
this
user's home directory, I have set-up a shell script called rtcrontool.sh
with the following command in it:
/opt/rt3/bin/rt-crontool \
--search RT::Search::ActiveTicketsInQueue --search-arg 'nigerian
colleges'
\
--condition RT::Condition::Overdue \
--action RT::Action::SendEmail --action-arg amoham...@swglobal.com \
I haven't yet set it up as a cron job but when I run the script from the
command line this is what I get:
[crit]: Can't call method "Parse" on an undefined value at
/opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
(/opt/rt3/bin/../lib/RT.pm:377)
Can't call method "Parse" on an undefined value at
/opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
I have tried googling a solution to no avail. Please any pointers as to
how
to resolve this issue will be greatly appreciated.
Thanks
--
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-because-I-did-not-register-before-posting-it-originally%29-tp30366714p3
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