Here is another noob question (I hope you guys don't get tired of these).
Last week our mysql server crapped out on us and I had to restore the system from a backup. We ended up loosing ~5 days worth of data for RT because we were using mysqlhotcopy (and who knew hotcopy didn't copy all of the mysql database types).
At any rate, when we restored - RT was back to the way it was 5 days prior. Meaning there were several tickets which we had marked as "resolved" which were now showing up as open again.
Which leads me to my question - is there any way to mark a ticket as resolved *without* the end-user getting an email telling them that their ticket has been closed?
-- Chris Barnes AOL IM: CNBarnes [email protected] Yahoo IM: chrisnbarnes Computer Systems Manager MSN IM: [email protected] Department of Physics ph: 979-845-1379 Texas A&M University fax: 979-845-2590
