Display the ticket. Click on "The Basics". Change the status there.
That's how we do it. Our users seem to _always_ send a "Thank you!" if we resolve the ticket with a message, which reopens the ticket. > Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.-----Original Message----- > From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Chris Barnes > Sent: Tuesday, January 11, 2011 10:55 AM > To: [email protected] > Subject: [rt-users] Resolve w/o emailing user > > Here is another noob question (I hope you guys don't get tired of > these). > > Last week our mysql server crapped out on us and I had to restore the > system from a backup. We ended up loosing ~5 days worth of data for RT > because we were using mysqlhotcopy (and who knew hotcopy didn't copy > all > of the mysql database types). > > At any rate, when we restored - RT was back to the way it was 5 days > prior. Meaning there were several tickets which we had marked as > "resolved" which were now showing up as open again. > > > > Which leads me to my question - is there any way to mark a ticket as > resolved *without* the end-user getting an email telling them that > their > ticket has been closed? > > -- > Chris Barnes AOL IM: CNBarnes > [email protected] Yahoo IM: chrisnbarnes > Computer Systems Manager MSN IM: [email protected] > Department of Physics ph: 979-845-1379 > Texas A&M University fax: 979-845-2590
